Effective Date: 26 October 2026
This Shipping Policy explains how orders placed on avantcha.co.uk are processed, dispatched and delivered. The AVANTCHA UK online store is operated by AVANTCHA UK Limited, with orders fulfilled and dispatched from the UAE by Artisan Specialty Tea Trading LLC.
AVANTCHA is a trademark owned by AVANTCHA Switzerland GmbH.
This policy applies to individual and business orders placed through avantcha.co.uk.
This policy applies to the delivery of physical products purchased through avantcha.co.uk. We deliver throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and offshore islands.
Separate terms apply to events, workshops and masterclasses, where offered.
We partner with DHL Express to deliver orders throughout the United Kingdom.
Orders are dispatched from the UAE.
Shipping rates depend on your account type and order value.
Shipping Table
| SHIPPING METHOD | COST | ACCOUNT TYPE |
|---|---|---|
| DHL Express Delivery (2-4 business days) |
£5 for orders under £50. Free for orders of £50 or more. |
Individual |
| DHL Express Business (2-4 business days) |
£10 for orders under £100. Free for orders of £100 or more. |
Business |
The same shipping rates apply throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and offshore islands.
Applicable delivery charges are displayed at checkout before you confirm your order.
Orders are processed Monday to Saturday, including public holidays. Sunday is our only regular non-dispatch day.
Orders placed before 12:00 PM UK time on a dispatch day are dispatched the same day.
Orders placed at or after 12:00 PM UK time are dispatched the next dispatch day.
Orders placed on Sundays are dispatched on Monday.
Dispatch times are subject to product availability and order verification.
Estimated delivery time (DHL Express): 2–4 business days throughout the United Kingdom.
Delivery estimates are calculated from the date of dispatch, not the date of purchase.
These timeframes are estimates. Delivery might take longer due to customs clearance, weather conditions, courier disruptions, public holidays or other circumstances beyond our reasonable control.
Although our warehouse operates on public holidays, DHL collection, customs processing and delivery services may follow different schedules.
If your delivery is delayed, please contact our Customer Care team for assistance. Your statutory rights concerning late or undelivered goods remain unaffected.
Once your order has been dispatched, tracking information and delivery updates will be provided where available.
Notifications may be sent by email or SMS, depending on the courier and delivery service.
Please provide an accurate delivery address and contact number when placing your order.
We recommend ensuring someone is available to receive your delivery. Where supported, contactless delivery arrangements may be requested directly through DHL.
Deliveries require a physical address. We do not deliver to PO Boxes.
For business addresses, we aim to arrange delivery before 6:00 PM, subject to courier availability.
AVANTCHA UK Limited remains responsible for shipments until the goods are delivered into your possession or that of a person you have nominated to receive them, subject to applicable law.
If your order is lost, arrives damaged or is marked as delivered but has not been received, please contact us as soon as possible at customercare@avantcha.com.
We will investigate the issue and arrange an appropriate resolution in accordance with our Refund Policy and applicable law.
All orders placed on avantcha.co.uk are shipped on a Delivered Duties Paid (DDP) basis.
AVANTCHA covers applicable import duties, taxes and customs clearance charges. Customers are not required to pay additional import charges upon delivery.
If DHL requests an unexpected customs payment, please contact customercare@avantcha.com before making the payment.
As part of our commitment to sustainability, all international shipments via DHL are processed using DHL’s GoGreen climate-neutral shipping program.
This initiative offsets the carbon emissions associated with parcel transport through verified environmental protection projects, ensuring that your order arrives with minimal environmental impact.
This Shipping Policy is governed by the laws of England and Wales and should be read alongside our Terms of Service.
Nothing in this policy limits your rights under applicable UK consumer protection laws, including mandatory protections applicable in Scotland and Northern Ireland.
For questions related to this Shipping Policy, please contact us at:
AVANTCHA UK LTD
Office 7, 35-37 Ludgate Hill
London, United Kingdom, EC4M 7JN
Company Registration No.: 12809517
Email: customercare@avantcha.com
We reserve the right to update this Shipping Policy to reflect changes in our delivery services, business practices or legal requirements. Updated versions will be published on this page with a revised effective date. Changes will not retrospectively alter the terms applicable to orders already placed.
All Rights Reserved. © AVANTCHA 2026
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