Effective Date: 26 October 2026
These Terms of Service govern purchases made through avantcha.co.uk and the use of the website.
The AVANTCHA UK online store is operated by AVANTCHA UK Limited, with orders fulfilled and dispatched from the UAE by Artisan Specialty Tea Trading LLC.
AVANTCHA is a trademark owned by AVANTCHA Switzerland GmbH.
By placing an order, you agree to these Terms, together with the applicable product information and policies. Your statutory rights remain unaffected.
These Terms apply to individual and business customers purchasing products or services through avantcha.co.uk.
You agree to provide accurate information when placing an order or creating an account, and to keep your account credentials secure.
You are responsible for activity carried out through your account unless it results from circumstances for which AVANTCHA UK Limited is legally responsible.
Business customers purchasing under separately agreed commercial terms may be subject to additional conditions. Where applicable, those agreed conditions will take precedence for the relevant business transaction.
All prices are displayed in British pounds sterling (GBP). Applicable taxes, delivery charges and discounts are shown at checkout before you confirm your order.
We accept Visa, Mastercard, Apple Pay and Google Pay. Payments are processed securely through Stripe and other authorised payment service providers where applicable.
Orders placed through the website must be paid in full at checkout unless alternative payment terms have been agreed with an authorised business customer.
When you complete checkout, your payment is successfully authorised and the website confirms your order, AVANTCHA UK Limited accepts your order and a contract is formed. An order confirmation will be sent to your email address.
If we are unable to fulfil an accepted order due to product unavailability, an obvious pricing error or another legitimate reason, we will contact you promptly to explain the situation and agree on an appropriate resolution. Where an order is cancelled, any payment received for the cancelled items, including applicable delivery charges, will be refunded without undue delay.
We aim to keep product information, availability and pricing accurate. Product images are provided for illustration, and minor visual differences may occur.
Nothing in this section limits your rights where goods do not match their description or fail to meet applicable quality requirements.
We deliver throughout the United Kingdom, including Northern Ireland, the Scottish Highlands and offshore islands.
Orders are fulfilled and dispatched from the UAE using DHL Express.
All UK orders are shipped on a Delivered Duties Paid (DDP) basis, with AVANTCHA UK Limited covering applicable import duties, taxes and customs clearance charges.
Delivery rates, dispatch schedules and estimated delivery times are detailed in our Shipping Policy.
Risk of loss or damage remains with AVANTCHA UK Limited until the goods are delivered into your possession, or that of a person you have nominated to receive them, subject to applicable law.
Delivery estimates are not guaranteed, and delays may occur due to circumstances outside our reasonable control. Your statutory rights in relation to delivery remain unaffected.
Returns, refunds and cancellations are handled in accordance with our Refund Policy and applicable UK consumer protection laws.
Eligible individual consumers have statutory cancellation rights for online purchases, subject to the applicable time limits and legal exemptions.
For food safety and hygiene reasons, certain sealed tea products may cease to qualify for change-of-mind cancellation once their protective seals have been broken, where the relevant statutory exemption applies.
Faulty, damaged, unsafe or incorrectly supplied products remain subject to applicable statutory remedies.
Requests to amend or cancel an order before dispatch should be made to customercare@avantcha.com within one hour of purchase where possible.
This operational request period does not restrict statutory cancellation rights.
AVANTCHA UK Limited may offer promotional discounts, complimentary products, limited-time offers or other benefits from time to time.
Each promotion may have specific terms concerning eligibility, minimum spend, duration, usage limits or combination with other offers. These conditions will be communicated with the relevant promotion.
Unless otherwise stated, promotional discounts cannot be combined.
Where a product purchased using a discount is refunded, the refund will be based on the amount actually paid, subject to applicable law.
Where a complimentary gift was provided as part of a qualifying promotion, the applicable promotional conditions will determine how the gift is treated if the qualifying purchase is returned or cancelled. Any such conditions must be disclosed as part of the offer and will not restrict statutory rights.
We may refuse or withdraw promotional benefits where there is evidence of fraud, misuse or a material breach of clearly disclosed promotional conditions.
AVANTCHA UK Limited offers digital gift cards for purchase through avantcha.co.uk.
The following conditions apply:
Gift cards are valid for 12 months from the date of purchase.
They may be redeemed only for online purchases through avantcha.co.uk.
They cannot be redeemed at AVANTCHA Tea Bars or on other AVANTCHA websites, including avantcha.com, avantcha.ch and avantcha.co.th.
Only one gift card may be redeemed per order.
Gift cards are non-refundable and non-replaceable, except where required by applicable law.
Gift cards cannot be exchanged for cash, except where required by law.
Gift cards may be used during promotions unless the relevant promotional terms state otherwise.
Gift cards may be purchased for a recipient but cannot be transferred between customer accounts after issue where the applicable gift-card system does not support such transfers.
Gift-card balances are tracked electronically. Customers are responsible for keeping their gift-card details secure and should contact Customer Care promptly if they suspect unauthorised use.
The validity period, redemption restrictions and other material conditions will be made available before purchase.
Nothing in this section excludes statutory rights that may apply to the purchase of a gift card.
AVANTCHA UK Limited may issue store credit at its discretion as compensation, goodwill or following an approved customer service resolution.
Store credit is issued manually and recorded against the relevant customer account.
Store credit does not expire.
Store credit may be used towards eligible purchases, including product and delivery charges.
Store credit may be combined with discount codes or gift cards where supported by our checkout system and permitted by the relevant promotion.
Store credit is non-transferable and cannot be exchanged for cash, except where required by law.
Where a customer is legally entitled to a monetary refund, store credit will be offered only as an alternative with the customer's agreement.
Where available, AVANTCHA UK Limited may offer workshops, masterclasses, tastings or other services through the website.
Specific booking conditions, participation requirements, cancellation arrangements and refund terms may apply to individual events.
Any material conditions will be communicated before booking or payment.
Certain events or services may be subject to statutory cancellation exceptions. Where a statutory cancellation right applies, it remains unaffected by the event-specific conditions.
We may reschedule or cancel an event where reasonably necessary. If we cancel an event, customers will be offered an appropriate resolution, including a refund where required by law or the applicable booking terms.
All content available on avantcha.co.uk, including text, product descriptions, photography, graphics, designs, logos, trademarks and other materials, is owned by or licensed to AVANTCHA UK Limited, other AVANTCHA group companies or their respective rights holders.
The AVANTCHA trademark is owned by AVANTCHA Switzerland GmbH.
You may access and use the website and its content for lawful personal or business purchasing purposes.
You may not reproduce, distribute, modify or commercially exploit protected website content without prior written permission from the relevant rights holder, except where permitted by law.
Nothing in these Terms grants you ownership of, or any licence to commercially use, AVANTCHA trademarks or other intellectual property.
You agree not to use the website in a way that:
Violates applicable laws or the rights of others
Introduces malicious software or attempts unauthorised access
Interferes with the website's security, performance or availability
Involves fraudulent transactions or misuse of customer accounts
Uses automated tools to extract substantial website content without authorisation, except where permitted by law
AVANTCHA UK Limited may investigate suspected misuse and take proportionate action, including restricting access to an account where reasonably necessary.
Such action will not affect any outstanding statutory rights relating to purchases.
AVANTCHA UK Limited aims to maintain an accessible and reliable website, but uninterrupted availability cannot be guaranteed.
We may update website features, carry out maintenance or temporarily restrict access where reasonably necessary.
The website may contain links to third-party services or platforms. These services may operate under their own terms and privacy policies.
Our collection and use of personal data are described in our Privacy Policy.
Nothing in this section excludes liability or obligations that cannot legally be excluded.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
For individual consumers, nothing in these Terms restricts statutory rights under applicable UK consumer protection legislation, including rights relating to product quality, description, delivery, cancellation or refunds.
AVANTCHA UK Limited is responsible for losses caused by its breach of these Terms or failure to exercise reasonable care and skill where those losses were reasonably foreseeable, subject to applicable law.
We are not responsible for losses that were not reasonably foreseeable, except where the law provides otherwise.
For business customers, any additional limitations or allocation of commercial liability will be subject to applicable law and any separately agreed business terms.
These Terms are governed by the laws of England and Wales.
If you are a consumer residing in Scotland or Northern Ireland, you retain the benefit of mandatory consumer protections applicable in your place of residence and any rights to bring proceedings in the courts available to you under applicable law.
Business disputes will be subject to the courts of England and Wales, unless otherwise agreed in writing or required by law.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
For questions about these Terms, orders or customer service matters, please contact:
AVANTCHA UK LTD
Office 7, 35-37 Ludgate Hill
London, United Kingdom, EC4M 7JN
Company Registration No.: 12809517
Email: customercare@avantcha.com
We reserve the right to update these Terms to reflect changes in our services, business practices or legal requirements. Updated versions will be published on this page with a revised effective date. Changes will not retrospectively alter the terms applicable to orders already placed, except where permitted or required by law.
All Rights Reserved. © AVANTCHA 2026
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